Refund Policy

3.1 No Automatic Refunds

Due to the instantaneous and irreversible nature of digital product delivery, we do NOT offer automatic refunds for change of mind, buyer's remorse, or failure to read product descriptions. All sales are considered final unless exceptional circumstances apply as outlined in this policy.

3.2 Case-by-Case Evaluation

All refund requests are reviewed individually based on specific circumstances. We evaluate requests considering factors such as:

• Nature of the issue reported
• Timing of the refund request
• Evidence provided by the customer
• Compliance with product usage guidelines
• Account history and purchase patterns

3.3 Cryptocurrency Transactions

Refunds for cryptocurrency payments are subject to additional considerations:

• Refunds will be processed in USD equivalent value, not in the original cryptocurrency amount
• Exchange rate fluctuations between purchase and refund dates are not compensated
• Blockchain transaction fees are non-refundable and will be deducted from any approved refund
• Refund processing may take 5-10 business days due to cryptocurrency transaction confirmation times

4.1 Non-Delivery or Technical Failure

If a product is not delivered to your account dashboard within 24 hours of payment confirmation due to technical issues on our end, you may be eligible for a full refund or replacement product.

Requirements:

• Proof of payment (transaction ID)
• Screenshot showing non-delivery in your account dashboard
• Report submitted within 48 hours of purchase

4.2 Product Not as Described

If the delivered product materially differs from its description (e.g., different service tier, incorrect specifications, missing features explicitly advertised), you may request a refund or replacement.

Requirements:

• Specific description of discrepancy
• Evidence (screenshots, access logs) demonstrating the discrepancy
• Request submitted within 72 hours of delivery
• Product credentials have not been changed or modified

Not Covered: Minor variations in service performance, third-party service provider changes, or subjective quality assessments.

4.3 Defective or Non-Functional Product

If a product is delivered but credentials are invalid, expired, or non-functional at the time of delivery, you may be eligible for a replacement or refund.

Requirements:

• Report submitted within 24 hours of delivery (critical for proving pre-existing defect)
• Screenshot of error messages or failed login attempts
• Confirmation that provided credentials were used exactly as delivered
• No evidence of account access prior to reporting the issue

Not Covered: Products that become non-functional after initial access due to misuse, violation of third-party terms of service, or account suspension by the service provider.

4.4 Duplicate or Erroneous Charges

If you were charged multiple times for the same order due to a processing error, you will receive a full refund for duplicate charges.

Requirements:

• Transaction records showing duplicate charges
• Report submitted within 7 days of the duplicate charge

4.5 Service Outages or Extended Downtime

If VirtualBridge experiences extended platform downtime (exceeding 48 consecutive hours) preventing access to purchased products, pro-rated refunds or account credits may be issued at our discretion.

5.1 User Error or Misuse

• Failure to follow product usage instructions
• Incorrect configuration or setup by the user
• Loss of credentials after delivery
• Sharing credentials with third parties
• Violation of the service provider's terms of service

5.2 Buyer's Remorse

• Change of mind after purchase
• No longer needing the product
• Finding a cheaper alternative elsewhere
• Failure to read or understand product description

5.3 Third-Party Service Changes

• Policy changes by the underlying service provider (e.g., cloud storage provider updates terms)
• Service discontinuation by third-party providers
• Performance degradation of third-party services
• Geographic restrictions imposed by service providers

5.4 Account Suspension or Termination

• Products accessed and used before requesting refund
• Accounts suspended for violating VirtualBridge Terms of Service
• Accounts terminated for fraudulent activity
• Accounts flagged for abuse or policy violations

5.5 Delayed Requests

• Refund requests submitted more than 7 days after purchase
• Claims of defects reported after significant usage (access logs show extended use)

5.6 Fraudulent or Abusive Requests

• Repeated refund requests across multiple accounts
• False claims or fabricated evidence
• Attempts to exploit the refund process

6.1 Submit a Support Ticket

Create a support ticket through your account dashboard or email us at [email protected] with the subject line: "Refund Request - [Order ID]"

6.2 Provide Required Information

Include the following details in your request:

• Order ID or transaction reference number
• Product name and purchase date
• Detailed description of the issue
• Supporting evidence (screenshots, error messages, logs)
• Preferred refund method (account credit or cryptocurrency refund)

6.3 Review Process

Our support team will review your request within 3-5 business days. We may request additional information or evidence during the review process. Failure to provide requested information within 7 days may result in automatic denial.

6.4 Decision Notification

You will receive a written decision via email explaining whether your refund request is approved, denied, or if an alternative resolution (replacement product, account credit) is offered.

7.1 Account Balance Credit (Preferred)

Approved refunds are typically issued as account balance credits. Credits are applied within 24-48 hours of approval and can be used for future purchases.

Advantages:

• Instant processing
• No transaction fees
• No exchange rate fluctuations
• Full refund amount preserved

7.2 Cryptocurrency Refund

If you specifically request a cryptocurrency refund, the process is as follows:

• Processing Time: 5-10 business days from approval
• Refund Amount: USD equivalent value at time of refund processing
• Fees: Blockchain transaction fees deducted from refund amount
• Cryptocurrency: Same cryptocurrency used for original payment (if possible)
• Wallet Address: You must provide a valid receiving wallet address

Important: Cryptocurrency refunds are final. We are not responsible for incorrect wallet addresses, lost funds due to network issues, or exchange rate fluctuations.

7.3 Partial Refunds

In certain cases, we may offer partial refunds when:

• Product was partially functional or usable
• Usage occurred before issue was reported
• Circumstances warrant a compromise solution

Partial refund amounts are determined at our sole discretion based on the specific circumstances of each case.

8.1 Product Replacement

If a product is defective or non-functional, we may offer a replacement product of equal or greater value as an alternative to a refund. Replacements are processed within 24 hours of approval.

8.2 Account Credit Bonus

In cases of minor issues or inconvenience, we may provide account credits exceeding the original purchase amount as a goodwill gesture.

8.3 Technical Support

If issues stem from configuration or usage problems, we may offer extended technical support to resolve the issue without issuing a refund.

8.4 Product Exchange

If you purchased a product that doesn't meet your needs, we may allow exchange for a different product of equal value (subject to availability and approval).

9.1 Right to Refuse

VirtualBridge reserves the absolute right to refuse any refund request for any reason, particularly in cases involving:

• Suspected fraud or abuse
• Violation of Terms of Service
• Pattern of excessive refund requests
• Insufficient evidence or documentation
• Requests falling outside eligible circumstances

9.2 Right to Issue Partial Refunds

We reserve the right to issue partial refunds at our discretion when full refunds are not warranted but some compensation is appropriate.

9.3 Account Termination

We reserve the right to terminate accounts that abuse the refund process, including but not limited to:

• Submitting fraudulent refund requests
• Excessive or repeated refund requests
• Chargeback abuse or payment disputes

Terminated accounts forfeit all account balances and access to previously purchased products.

10.1 Appeal Process

You may submit an appeal within 14 days of the denial by emailing [email protected] with "Refund Appeal - [Order ID]" in the subject line. Include any additional evidence supporting your claim.

Appeals are reviewed by senior management and a final decision is issued within 7-10 business days. Appeal decisions are final and binding.

10.2 Arbitration

If informal resolution and appeals are unsuccessful, disputes must be resolved through binding arbitration as outlined in our Terms of Service. You waive any right to pursue refund disputes through small claims court or class action lawsuits.